With your order you will receive a tracking, enabling you to constantly check the status of your order on the DHL page. With this feature you will be able to exactly find out when to await your package.
DHL will try to reach you twice: If the mailman does not meet you personally, he will leave the package with your neighbors. If the mailman does not meet anybody on second attempt, the package will be stored at your local post office, and you will have seven work days tim before it will be send back to us.
We want to ensure that you are totally happy with the clothing and accessories that you buy from us. You are welcome to send back. As long as the item is in a resaleable condition, we will be happy to exchange for another size, another item or just to refund your money. You will need to pay the postage on any return. If an item is returned faulty we will refund all your postage costs.
The address to send your return to is as follows:
c/o D. Bandelin
We aim to deal with all returns within 1(2) week(s) whether your return is for exchange or refund. You will usually receive your replacement or refund within 7-14 days although during busy periods, refunds may take longer. Of course you are welcome to e-mail us at any time to check on the status of the return. .